JOB SPECIFICATION

FRONT OFFICE PERSONNEL

Our property considers the following traits important for the successful performance of front office work.

1. Professional Demeanor

    n Reports to work on time

    n Has a positive attitude towards the job and the hotel

    n Recognizes positive and negative aspects of the job

    n Possesses maturity in judgment

    n Appears businesslike

    n Maintains control and composure in difficult situations

2. Congenial Nature

    n Smiles readily

    n Exhibits cordial and pleasant behavior

    n Is a people person

3. Helpful Attitude

    n Is sensitive to the guests’ needs

    n Possesses a sense of humor

    n Responds and speaks intelligently

    n Demonstrates creatively

    n Practices good listening skills

4. Flexibility

    n Willing and able to accept a different work shift if necessary

    n Understands others’ points of view

    n Willing to try new ways of doing things; innovative

    n Works well with guests and hotel staff; a team player

5. Well-Groomed Appearance

n Dresses appropriately; meets property standards for wear and care of uniform, jewelry, and personal grooming