ROOM STATUS TERMINOLOGY
During the guest’s stay, the housekeeping
status of the guestroom changes several times. The various terms defined are typical
of the room status terminology of the lodging industry. Not every room status
will occur for each guestroom during every stay.
Occupied: A
guest is currently registered to the room.
Complimentary: The
room is occupied, but the guest is assessed no charge for its use.
Stayover: The
guest is not expected to check out today and will remain at least one more
night.
On-change: The
guest has departed, but the room has not yet been cleaned and readied for
re-sale.
Do Not Disturb: The
guest has requested not to be disturbed.
Sleep-out: A
guest is registered to the room, but the bed has not been used.
Skipper: The guest has left the hotel
without making arrangements to settle his or her account.
Sleeper: The guest has settled his or her
account and left the hotel, but the front office staff has failed to properly
update the room’s status.
Vacant and ready: The
room has been cleaned and inspected and is ready for an arriving guest.
Out-of-order: The
room cannot be assigned to a guest. A room may be out-of-order for a variety of
reasons including the need for maintenance, refurbishing, and extensive
cleaning.
Lockout: The room has been locked so that
the guest cannot re-enter until a hotel official clears him or her.
DNCO (Did Not Check Out):
The guest made arrangements to settle his or her account (and thus is not a
skipper), but has left without informing the front office.
Due out: The room is expected to become
vacant after the following day’s checkout time.
Checkout: The
guest has settled his or her account, returned the room keys, and left the
hotel.
Late Check-out: The
guest has requested and is being allowed to check out later than the hotel’s
standard check-out time.