52148 FRONT OFFICE OPERATIONS
COURSE SYLLABUS
Week: |
Topics Discussed: |
WEEK 1 |
Hotel Organization I - Chapter 2 |
WEEK 2 |
Hotel Organization II - Chapter 2 |
WEEK 3 |
The Reservation Process I - Chapter 4 |
WEEK 4 |
The Reservation Process II - Chapter 4 |
WEEK 5 |
Front Office Operations - Chapter 3 |
WEEK 6 |
Registration - Chapter 5 |
WEEK 7 |
Midterm Examination |
WEEK 8 |
Front Office Accounting - Chapter 8 |
WEEK 9 |
Check-out and Settlement – Chapter 9 |
WEEK 10 |
The Front Office Audit - Chapter 11 |
WEEK 11 |
Planning and Evaluating Operations - Chapter 12 |
WEEK 12 |
Managing Human Resources I - Chapter 14 |
WEEK 13 |
Managing Human Resources II - Chapter 14 |
WEEK 14 |
Overall Review |
WEEK 15 |
Final Examination |